For All Occasions Judaica in Ottawa
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Jewish Gifts in Ottawa
Categories Frequently Asked Questions

· Menorahs
· Dreidels
· Candle Sticks
· Challah Boards
· Challah Covers
· Kiddush Cups
· For the Table
· Kippahs
· Tzedakah Boxes
· Gifts
· Jewlery
· Candles
· Galilee Silks
· Mezuzahs
· Baseballs
· Torah Pointers
· Educational Toys
· Books

Can I place an order online?
Is it possible to contact your sales department?
How can I know what are the items made of?
What is this "925 sterling silver"?
My silverware is turning black. Can I prevent it?
How do I clean my silverware?
How to remove candles wax from silver candleholders?
How can I know what is the right kippah size for me?
How are the items shipped, and how long does it take?
What is your return policy?
When can I expect to receive my order?
What is your privacy policy?
How can I know where an item is made?
How can I know when products are on special/sale?
What is Pewter?

Can I place an order online?
We are planning to launch an online shopping cart this year. We are unable to offer some of the items online due to low price agreements with suppliers. Please Contact Us for information on an item of interest or if you would like us to special order an item for you.

Is it possible to contact your sales department?
Yes, simply click on the following link Contact Us

How can I know what are the items made of?
The product description would tell you what an item is made of. You can always Contact Us if you would like additional information.

What is this "925 sterling silver"?
The stamp of quality that is usually found at the back or the bottom of each item with the number 925, testifies that the craft is made of the highest standard of quality for sterling silver and that it contains 92.5% of pure silver and 7.5% copper.

My silverware is turning black. Can I prevent it?
First of all the process is called oxidation and it is a natural process that occurs due to contact of the silver with the air (we all know that Jewish silverware behind closed glass doors becomes black much slower). Silver is a precious metal that has the tendency to become yellow and then turn black. To preserve your Judaica crafts shiny for a long time we recommend that the objects be softly wiped every two weeks. This will prevent the silver from becoming yellow or black. Not many people know it but wine can sometimes damage the silver coating, leaving stains that cannot even be removed with the best of silver cleaning preparations so after the Shabbat meal the goblet must be wiped clean with a soft dry cloth. This should be done with all silverware that has come in touch with wine or with other liquids. Silver items should not be submerged in water for a long time. Always keep them dry and shiny.

How do I clean my silverware?
For deep cleansing and perfect shine we recommend using the special silver cleaning creams or sprays. The top products are easy to use and have almost no side effects caused by strong scents and excess cream. Some of them even contain R-22, which creates a protective layer on the silver and therefore delays the oxidation process. Look for the products that don't harm the silver coating and are Kosher for Pesach and for every day of the year. Read the instructions very carefuly and follow them ALL. Clean the items softly and DO NOT use force, particularly when cleaning your silver candelabra or candleholders, which have fine parts and could bend out of shape. Silverware that comes in contact with food must be washed after each use, especially if it has come in contact with vinegar, wine, lemon or salt. After washing, the object must be wiped dry with a soft cloth.

How to remove candles wax from silver candleholders?
First of all - Don't use any sharp tools, they could cause scratches on the silver surface! The candles wax becomes very easy to remove when becomes warm, so simply dip your candelabra or candlesticks in hot water for a few minutes (our grandmother used to do it in a large bowl) so that the wax will become warm and can then, be easily removed. Don't forget to wipe all the excess water immediately with a soft dry cloth so no drop stains will remain.

How can I know what is the right kippah size for me?
The sizes of all kippot shown in this website are referred to their diameter (shown in cm). A diameter simply means the length of a central line which extends from one side of the kipa to its opposite side.

How are the items shipped, and how long does it take?
Our couriers vary according to the item ordered and the destination. Please Contact Us for an exact quote. We offer free delivery in the National Capital Region for large orders.

What is your return policy?
We want you to be happy with your purchase. If for some reason you wish to return any items, you may do so within two weeks following delivery. You will be refunded in the original form of payment. Shipping costs are not refundable. Custom orders are not returnable.

When can I expect to receive my order?
Items we have in stock will be shipped the next business day. Special order items take an average of 4 weeks. We will accommodate a rush order for a special occasion, if at all possible.

What is your privacy policy?
We fundamentally respect the privacy rights of our customers. We will never share your personally identifiable information (name, postal address, phone number, email address, etc) with any third party. We will never contact you without your explicit permission.

How can I know where an item is made?
Most of our products are made in Israel, while some in US. We stay away from items made in China and strongly believe that purchasing Israel made products is a way to show our support for Israel.

How can I know when products are on special/sale?
Most sale items are advertised on our website. We would however urge you to register for the Newsletter so that we can email you when special offers are available. Some special offer discounts are only available to our Newsletter subscribers as a way to show our loyalty.

What is Pewter?
Pewter can be a variety of alloys. Modern pewter is 93% tin, 6% antimony, and 1-% copper. Other metals that have been used in pewter include lead, bismuth, and zinc.

 

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